Returns & Exchanges

We want you to be completely satisfied with your purchase for your home renovation. If you are not happy with your flooring or decor items, you can return them within 90 days of purchase with a valid receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original packaging, unused, and in resalable condition before initiating a return.

• 2.
  Gather Documentation

  Locate your original sales receipt or order confirmation email to ensure a smooth processing of your refund or exchange.

• 3.
  Choose Return Method

  Bring your items to any local retail location for an immediate refund, or contact our support team to arrange for a freight pickup for larger palletized orders.

• 4.
  Receive Your Refund

  Once the product is inspected and verified, your refund will be issued to the original payment method, typically appearing within 3-5 business days.